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FEATURE DETAILS
Description
Scale customer support with an AI-powered expert that automates ticket resolution. Easily train your agent using your content resources and tailor its personality to resonate with your brand.
How to enable / disable
- The `Generative AI` AI setting will impact availability of this feature at the portal level
- The feature is available to opt-in for your entire portal. If you do not want the feature to be available, do not opt-in.
DATA DETAILS
Data used to provide the services
- Knowledge Base Articles
- Websites
- Landing Pages
- Blogs
- Imported public URLS
- Agent Profile settings (selected by the user):
- Name
- Personality
- Role
Does the AI system process personal data?
Personal data may be processed only if user inputs include personal data.
Data retention & deletion
HubSpot will delete, anonymize, or return your data when you terminate our services in accordance with our agreements with you. All input, output, and usage data is stored in a secure, user-restricted database.
Is your data used to train the AI system?
No.
MODEL DETAILS
Model provider and type
Open AI - GPT 4o.
Can the user see or review all of the generated outputs?
Yes.
Model input
- Conversation/ticket thread
- Visitor message
- Content from synced data sources (for example: part of a KB article or blog post)
- Agent Profile settings (selected by the user):
- Name
- Personality
- Role
Model output
Response back to the end user.
AVAILABLE TO
Service Hub Professional
Service Hub Enterprise